Our general approach to cancellations, refunds, and service discontinuation.
Effective Date: 26-08-2021
At CDS Ads, we aim to provide professional digital marketing, advertising, creative, and website development services according to the agreed project scope and requirements.
This policy explains our general approach to cancellations, refunds, and service discontinuation.
Payments, advance fees, milestones, and billing schedules will be communicated in the applicable quotation, invoice, or service agreement.
Clients wishing to cancel a service or project must submit their request in writing through email or another agreed communication channel.
The effective cancellation date will be determined according to the applicable service agreement.
Refund eligibility depends on the agreed scope, work completed, expenses incurred, third-party commitments, and applicable consumer protection laws.
Fees for work already completed, approved deliverables, or non-refundable third-party expenses may not be refundable where permitted by law and the applicable agreement.
Any eligible refund will be assessed individually and processed according to the agreed terms and applicable law.
For ongoing social media management, advertising management, SEO, and other recurring services, cancellation notice and billing obligations will follow the applicable service agreement.
Advertising spend paid directly to advertising platforms is subject to the relevant platform's policies and refund procedures.
For website development, graphic design, video production, and other project-based services, cancellation and refund terms will depend on the project stage, completed work, and agreed payment milestones.
Domain registrations, hosting charges, software subscriptions, stock assets, advertising spend, and other third-party costs may be non-refundable, depending on the relevant provider's policies.
Where a refund is approved, we will communicate the amount and expected processing arrangements directly to the client.
CDS Ads may revise this policy from time to time. Updated terms will be published on this page.
For cancellation or refund-related inquiries:
